An important message from David Siegel
As many of you are aware, a massive wildfire has spread through Great Smoky Mountains National Park and into our resort and the City of Gatlinburg. The local authorities have evacuated the surrounding area and we are still assessing the impact. Westgate Smoky Mountain Resort & Spa has sustained substantial damage and will be temporarily closed while we complete a full assessment. Fortunately, there are no reported injuries or casualties either at our resort or in the neighboring community.
The resort will be closed until further notice and we will post more information as it becomes available. All existing reservations are being automatically cancelled through the end of the year – you will be receiving an email confirmation of your cancellation in the near future. As we determine the extent of the damage in the next few days, we will review future reservations and what we will be able to accommodate both at this resort while we reconstruct and at our other resorts.
We understand a lot of our owners have lots of questions and we will do our best to answer them as quickly as possible. In order to ensure your vacations remain as uninterrupted as possible, we will be waiving the developer exchange fee for all of our other Westgate resorts and encourage you to make your bookings at our other properties while we finalize our reconstruction plans. We have the resources and are committed to rebuilding this resort, making it better than ever.
David A. Siegel