Westgate Resorts Frequently Asked Questions

Your resort preview includes breakfast plus a fun and entertaining discovery tour of the property. You’ll be introduced to the many exquisite amenities and family-friendly activities available on site. Your friendly vacation representative will also explain the extraordinary benefits and savings provided by vacation ownership at Westgate Resorts. There is no obligation to purchase, and the rest of your vacation is simply yours to enjoy! In addition to receiving the best guaranteed price, all standard daily resort fees will be waived with your preview package.
If married, cohabitating or engaged, both parties must attend the tour presentation together. Also, both parties must present a valid photo ID with matching addresses.
Westgate Resorts has temporarily suspended its scheduled transportation service in most destinations. Call your resort for additional information.
Guests may receive housekeeping every day. Please call the property directly before arrival using the number listed in your confirmation letter to request full housekeeping services during your stay. Additional fees may be associated.
Unfortunately, only the person whose name is on the vacation package is permitted to check-in.
We would love to accommodate their travel plans! Simply have your friends call our vacation specialists at 877-288-7422 to reserve their vacation package.
Vacation ownership is the ultimate in vacationing, offering you and your family a lifetime of resort-style getaways in the most popular and sought-after destinations! You'll never settle for a small standard hotel room again. Instead, you'll enjoy a high-quality vacation investment that provides luxury accommodations and exclusive amenities such as all the special comforts of home, fun-filled activities, onsite dining, and entertainment, and much more.
If you would like to change your dates, upgrade your vacation package for a larger room, add extra nights or even attraction tickets please contact Customer Service at 1-800-218-4363 during our normal business hours. All accommodations, dates changes and special offers are subject to availability and additional fees may apply.
Childcare varies depending on the property that you are staying at. You can contact the resort/hotel directly by using the phone number provided in your confirmation letter to inquire about the childcare hours of operation and fees.
Yes, you must use the same credit card to check-in. The credit card must be in the same name as the person on the package. Upon check-in you will be asked to present a valid credit card or debit card with an available amount of up to $200.00 as a deposit. All money will be refunded upon departure less taxes and the incidentals. Check cards that are sponsored by American Express, Diners Club, Discover, Visa & Master Card are accepted. Prepaid and reloadable cards are not accepted.
Owners can book their week by calling the Owner Reservations Department at 1-800-925-9999. For Exclusive Events, Owner Benefits and Owners Account Management Visit us at Owners Account Access Page
Vacation offers are non-transferable.
Yes, please contact Customer Service at 1-800-218-4363 up to 10 days before your arrival date to re-confirm the details of your package and any additional items.
No, tour date or time changes will be accepted within (2) two weeks of the scheduled arrival date. Please note that the tour date, time and/or location may be changed at the resort’s discretion.
Resort Pet and Service Animal Policy:
Dog Friendly Policy:
Unless otherwise stated, most Westgate Resort locations are dog friendly. Please note that no other animal types are permitted on any Westgate property and is strictly enforced. Resort Management and/or Resort Security will strictly enforce this policy for the safety and enjoyment of all guests.
  1. Westgate Resorts will allow up to two (2) dogs per room/suite as “pets”, no other types of animals are permitted on property.

  2. A dog must not exceed 60 pounds, or in the case of 2 dogs, they must not exceed 60 pounds combined. Height and length restrictions apply: dogs can be no longer than 36 inches and no taller than 36 inches.

  3. A mandatory, non-refundable cleaning fee of $150 will be charged upon check in for dogs reported to Front Desk. An additional $100 penalty will be charged for dogs unreported and found in the room/suite.

  4. While the dog is in the room/suite, it is required to be supervised by the guest or crated at all times. At the time when Housekeeping services are provided, housekeeping will not service the room/suite if the dog is left unattended or is not properly crated.

  5. When the dog is out of the room/suite and on property, the dog is required to be on a leash and under the control of the handler.

  6. In the event the dog damages, soils/stains fabric or carpet beyond normal cleaning, additional charges will be assessed.

  7. Dog Relief Areas may be provided for the guest convenience. If not, guests are expected to take their dogs outside of the property’s public areas for any relief. Dogs will not be permitted in any guest public areas for relief.

  8. The handler is required to pick up and properly dispose of any dog deposits in the dog relief area.

  9. It is the guest’s responsibility to confirm with the Front Desk as to the locations outside of the guest’s room/suite where the dog is permitted. A dog is not allowed in public areas, including but not limited to: restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

  10. . Certain dog breeds have a reputation for being more aggressive than others. For the safety of all guests, these breeds are not allowed on property. Dog breeds may include, but are not limited to: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario (other dog breeds at discretion of Management). Any dog, regardless of breed, that shows aggression will be asked to be removed from the property.

  11. A dog will not be permitted to disturb other guests. Aggressive behavior, even for breeds not listed as a Non-Permitted Dog Breed, will not be permitted to stay on property. Excessive barking will result in the owner of the pet needing to find proper accommodations for their dog, not on Westgate premises.

  12. . Any restrictions set forth herein including limitations on size, breed or amount of dogs an individual can have or a location where a dog can be present with its owner or handler referenced herein only apply to pets and not service animals.

  13. For Harbour Beach Resort Only: Harbour Beach Resort does not accept pets. No animals, pets or dogs are permitted on property. Service animals are permitted with strict pre-authorization from resort management. Emotional support animals are not considered service animals under ADA titles I and II and will not be permitted.

  14. Failure to comply with any and all items stated within the Dog Friendly Policy will result in the requirement for the guest to immediately remove any pet from the resort, up to and including immediate cancelation of reservation and forfeiture of Security Deposit. Furthermore, all penalty policies under the Westgate Resorts Terms & Conditions will apply.

Service Animal Policy:
  1. Dogs and certain miniature horses (height 24-34 inches, weight between 70 & 100 pounds) are eligible to be recognized as service animals under Titles II and III of the ADA.

  2. A service animal is a dog or a miniature horse that is individually trained to do work or perform tasks for the benefit of a person with a disability. Examples of such work or tasks include guiding people who are visually impaired, alerting people who have hearing loss or are considered deaf, pulling a wheelchair, alerting or protecting a person having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a service animal has been trained to provide must be directly related to the person’s disability. Animals whose sole function is to provide comfort or emotional support may not qualify as service animals under the ADA.

  3. Generally, Title II and Title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are normally allowed to go. For example, in the hotel it would be inappropriate to exclude a service animal from common areas such as dining rooms. However, it may be appropriate to exclude a service animal from kitchen areas where the animal’s presence may compromise a sanitary environment for food preparation.

  4. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

  5. When it is not obvious what service an animal provides, only limited inquiries are allowed. Team members may ask two questions: (a) is the dog/miniature horse a service animal required because of a disability? and (b) what work or task has the dog/miniature horse been trained to perform? Team Members cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the service animal, or ask that the service animal demonstrate its ability to perform the work or task. Also, when the animal’s service is open and obvious, a Team Member should refrain from any inquiry.

  6. . A person with a disability cannot be asked to remove the service animal from property unless: (a) The service animal is out of control and the handler does not take effective action to control it. (b) When it is determined that the animal’s behavior poses a direct threat to the health or safety of others. (c) The service animal is not housebroken. When there is a legitimate reason to ask that a service animal be removed, team members must offer the person with the disability the opportunity to obtain the goods or services without the animal’s presence.

  7. The mandatory cleaning fee is waived for service animals. Damage caused by a person with a disability or their service animal will be charged according to the hotel’s standard procedures.

  8. Team Members are not required to provide care or food for a service animal.

You can change your reservation to another Westgate location. Reservation changes are subject to availability and additional fees may apply. Please contact Customer Service at 1-800-218-4363 to modify your reservation.
Any travel date cancellation/change within 7 days, will result in a $25 service fee. Any travel date cancellation/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night’s room rate at the standard, non-promotional rate.
Due to safety standards, the resorts do not offer cribs. However, you may request a pack n’ play for your small children at the resort. Additional fees may be associated.
For weather updates in your destination, visit www.weather.com. If you are visiting a location such as Florida during hurricane season, call Customer Service at 1-800-218-4363 for any modifications.
If your personal contact information (name, address, email, or phone number) is incorrect on your confirmation letter, please contact Customer Service at 1-800-218-4363.