COVID-19 Travel Update from Westgate Reservations

Last Update: 03/23/2020 11:52AM EST

To Westgate Resorts Owners and Guests

The number one priority at Westgate Resorts is the health and safety of our owners, guests and Team Members. We are closely monitoring ongoing developments regarding COVID-19 (Coronavirus) and taking all necessary precautions to ensure a safe and quality guest experience.

We have implemented enhanced personal hygiene and cleaning protocols at all resorts, including daily deep cleaning of all public areas, and increasing the number of hand-sanitizers. We are following all Centers for Disease Control & Prevention (CDC) and local health authority directives and believe the risk of spread of a virus at our resorts remains low. We will continue to monitor these health directives and take any additional actions necessary.

How else is Westgate responding?

Even before the Coronavirus reached any of the destinations where we operate, Westgate Resorts started to implement a detailed action plan:

We continue to stress health and safety protocols with all Westgate team members while reinforcing personal hygiene and public area cleaning procedures in both guest areas and back-house departments. All departments have implemented hand washing and sanitizing procedures.

All public and guest areas at our resorts receive regular and extensive sanitization and deep cleaning protocols with Peroxide Multi-Surface Cleaners and Disinfectants. Our cleaning staff also uses Disinfectant Wipes/Clorox Bleach Germicidal Wipes and Purell Surface Sanitizer for ongoing cleaning of all guest and Team Member touch points.

Additional hand sanitization stations have been established throughout our resorts and corporate facilities.

All Westgate Team Members who exhibit any “flu-like” symptoms have been prohibited from reporting to work until after they seek medical treatment and receive a “return to work authorization” from their physician.

All Team Members have been instructed to not travel to any destination that is experiencing outbreaks of the virus, and if they do, they will be subject to a 14-day self-quarantine.

We have implemented extraordinary measures to clean and sanitize your units prior to your arrival and upon your departure. To maintain the health and safety of our Guests and Team Members, we have suspended all in-room housekeeping services during your stay. We will still provide towels, linens or supply deliveries to your unit upon request.

We are here to serve your needs. However, we are also limiting our non-essential maintenance services during your stay.

We are taking every precaution possible and updating and implementing our procedures in real time as new information becomes available.

If at any point you or a member of your party develops flu-like symptoms, please have everyone in your party return to their unit and notify us immediately so we can help assess the situation and coordinate medical treatment.

Frequently Asked Questions

What is Westgate doing to reduce the chance of getting the Coronavirus when we are staying at the resort?

Our number one priority is the health and safety of our guests and team members. We have implemented enhanced personal hygiene and cleaning protocols at all resorts, including daily deep cleaning of all public areas, and increasing the number of hand-sanitizers. We are following all CDC and local health authority directives, and we believe the risk of spread of a virus at our resorts remains low. Please be assured that Westgate will continue to monitor and take actions as necessary.

What if I have already booked a Vacation Package?

If you wish to revise existing travel dates, please call a vacation specialist for further assistance at 1-800-218-4363.

I’m Interested in a Vacation Package but not sure when I will be able to travel.

Westgate offers convenient, flexible vacation package options. You can take advantage of our discount programs and book an open date package today while choosing your actual travel dates later.

When will Westgate Las Vegas Resort & Casino and Westgate Flamingo Bay Resort re-open?

Westgate Las Vegas Resort & Casino and Westgate Flamingo Bay Resort will be temporarily closed for 30 days per the directive from Nevada Governor Steve Sisolak. All casino and resort operations will be shut down from now thru April 18, 2020. Please feel free to contact us with any additional questions or concerns. Thank you for your patience and understanding during this time.

Are All Westgate Resorts Currently Open?

The majority of our resorts are still open. However, due to regional government directives, several of our resorts are temporarily closed, including:

  • Westgate Las Vegas Resort & Casino – closed until April 18, 2020
  • Westgate Flamingo Bay Resort – closed until April 18, 2020
  • Westgate South Beach Resort – closed until April 23, 2020

How can you help?

To help promote a healthier environment, we can all practice the following common-sense precautions that will enhance your vacation experience and help stop the spread of flu-like viruses:

  • Regularly use the hand sanitizer stations located throughout our resort properties.
  • Wash hands thoroughly and often with soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently handled objects such as cell phones, keyboards, desks, tables, counter surfaces, remote controls, etc.
  • Stay home when you are sick to avoid the spread of any germs, except to get medical care.

Please consult travel advisories and information made available by the World Health Organization, U.S. Centers for Disease Control and Prevention and the U.S. Department of State. Rest assured, we will continue to closely monitor the situation and, if necessary, adapt our policies accordingly.