COVID-19 Travel Update from Westgate Reservations

Last Update: 06/08/2021 12:00 pm EDT

To Westgate Resorts Owners and Guests

Westgate Resort’s first priority is providing the finest guest experience possible in the safest resort environment we can create. With that in mind, we established the WestgateCARES Program to detail how we will safely operate and reopen our resorts, hotels, restaurants, retail outlets, spas, casinos and other amenities with procedures that meet and often exceed government-mandated directives.

A dedicated team of professionals developed and implemented comprehensive procedures to protect our guests and Team Members, including advanced cleaning procedures, strict personal hygiene protocols and operating procedures necessary to mitigate the risk of the Covid-19 virus. See the complete list of procedures here: Westgate CARES

The following policy changes were implemented at Westgate Resorts properties, effective April 22, 2021:

  • Guests are not required to wear masks while outdoors on our properties.
  • Outdoor entertainment facilities, such as Westgate River Ranch Rodeo, are now operating at 100% capacity, but guests are required to wear masks at these venues.
  • The Westgate Cocoa Beach Pier venues are now open at 100% capacity.
  • Fitness Centers are open for normal operations, but guests are required to wear masks.
  • All beach restrictions have been removed.
  • All Westgate restaurants are open to 80% guest capacity.
  • Arcades are open to 100% capacity, however, guests are required to wear masks.
  • Temperature checks are no longer being performed at resort locations.

    • Policy Changes to be Implemented, Effective May 27, 2021

  • All Westgate Waterparks and pools will open to 100% capacity.
  • All Westgate restaurants will open to 100% capacity.
  • All Westgate spas will open to 100% capacity included couples’ treatments. Spa locker rooms will be opened to guest who wear masks. Saunas and steam rooms will remain closed until further notice.

    • Frequently Asked Questions

    What is Westgate doing to reduce the chance of getting the Coronavirus when we are staying at the resort?

    Our number one priority is the health and safety of our guests and team members. We have implemented enhanced personal hygiene and cleaning protocols at all resorts, including daily deep cleaning of all public areas, and increasing the number of hand-sanitizers. We are following all CDC and local health authority directives, and we believe the risk of spread of a virus at our resorts remains low. Please be assured that Westgate will continue to monitor and take actions as necessary.

    What if I have already booked a Vacation Package?

    If you wish to revise existing travel dates, please call a vacation specialist for further assistance at 1-800-218-4363.

    I’m Interested in a Vacation Package but not sure when I will be able to travel.

    Westgate offers convenient, flexible vacation package options. You can take advantage of our discount programs and book an open date package today while choosing your actual travel dates later.

    Which Westgate Resorts are Currently Open?

      Currently, all Westgate Resorts properties are open and accepting reservations.

    All guests who had a reservation scheduled during the period of closure have been automatically booked to one of our nearby Orlando sister resorts. We apologize for any convenience and hope you enjoy the many amenities and activities we've added based on CDC guidelines and social distancing. All the accommodations at our sister properties feature spacious villas with partial or full kitchens, and an abundance of on-property activities for families to enjoy.

    How can you help?

    To help promote a healthier environment, we can all practice the following common-sense precautions that will enhance your vacation experience and help stop the spread of flu-like viruses:

    • Regularly use the hand sanitizing stations located throughout our resorts.
    • Wash hands thoroughly and often with soap & warm water for at least 20 seconds.
    • Avoid touching your eyes, nose and mouth.
    • Clean and disinfect frequently handled objects such as cell phones, keyboards, desks, tables, counter surfaces, remote controls, etc.
    • Stay home when you are sick to avoid the spread of any germs, except to get medical care.

    Please consult travel advisories and information made available by the World Health Organization, U.S. Centers for Disease Control and Prevention and the U.S. Department of State. Rest assured, we will continue to closely monitor the situation and, if necessary, adapt our policies accordingly.