Frequently Asked Questions
- What is the Resort Preview/Tour Presentation about?
Your resort preview includes breakfast plus a fun and entertaining discovery tour of the property. You’ll be introduced to the many exquisite amenities and family-friendly activities available on site. Your friendly vacation representative will also explain the extraordinary benefits and savings provided by vacation ownership at Westgate Resorts. There is no obligation to purchase and the rest of your vacation is simply yours to enjoy!
In addition to receiving the best guaranteed price, all standard daily resort fees will be waived with your preview package.
- Do you provide transportation to the local attractions?
Westgate Resorts offers transportation to the major attractions in Orlando, FL. For more details, please call Customer Service at 1-800-218-4363 or call the resort you are staying at. Pick up and drop off times vary and are subject to availability. Schedule your time as soon as you check-in so the shuttle does not fill up prior to when you would like to visit the attractions.
- Does my spouse or significant other have to be present with me on the day of the Resort Preview/Tour Presentation?
If married or cohabitating, both individuals must attend the tour presentation together. Also both parties must present a valid photo ID with matching addresses.
- Are housekeeping services included in my stay at the resort?
Guests receive complimentary housekeeping every day. Please call the property directly before arrival using the number listed in your confirmation letter to request full housekeeping services during your stay. Additional fees may be associated.
- Can one of my family/friends check-in without me being there?
Unfortunately, only the person whose name is on the vacation package is permitted to check-in. If your family members / friends would like to purchase a separate room, to ensure availability, please have them contact Customer Service at 1-800-218-4363 to reserve their stay as soon as possible.
- What if I have friends that would like to travel with us?
Your friends/ family are welcome to the same opportunity as you are. To ensure availability, please have them contact Customer Service at 1-800-218-4363 as soon as possible to purchase a vacation package.
- Are taxes included in my package?
Taxes are not included in your vacation package. Upon check in you will be asked to present your Credit Card to cover taxes and incidentals. If you do not use a credit card, a $200 cash deposit will be required as the security deposit. All money will be refunded upon departure, less taxes and the incidentals.
- Can I purchase tickets in advance to the area theme parks and dinner shows?
Absolutely! Please call Customer Service at 1-800-218-4363 to purchase discounted tickets to the most popular theme parks and shows. Please contact us for a complete list and prices for your entire family.
- Can I check-in early and/or extend my check-out time?
Please review your package vacation details in your confirmation letter to determine your check-in and check-out times. If you are checking in after 6:00pm please call the property directly using the number listed on your confirmation letter to arrange a late check-in.
- Does the property offer shuttle services?
Shuttle services vary depending on the resort or hotel. Please contact the property directly to inquire about these details. This phone number can be found in your confirmation letter. For your traveling convenience, you can purchase a Car Rental by contacting Customer Service at 1-800-218-4363.
- How do I change/upgrade my package for a larger room?
If you would like to change your dates, upgrade your package for a lager room, or add extra nights, please contact Customer Service at 1-800-218-4363 as soon as possible. All accommodations changes are subject to availability and additional fees may be associated.
- Do I have to bring my confirmation letter with me?
Yes, there is valuable information detailed in your confirmation letter, including Resort information, Package Details, Maps/ Directions, Car Rental Voucher etc….that will be helpful to you.
- Is childcare provided at the resort?
Childcare varies depending on the property that you are staying at. You can contact the resort/ hotel directly by using the phone number provided in your confirmation letter to inquire about the childcare hours of operation and fees.
- What is vacation ownership?
A quality vacation investment that provides owners with luxury accommodations that include amenities such as whirlpool tubs, large-screen TVs, leather furnishings, fully equipped kitchens, and screened-in patios or porches.
- I am an owner and I want to book my week?
Owners can book their week by calling the owner reservations department at
- Do I have to use the same credit card to check-in that I used to purchase my package?
No you do not have to use the same credit card to check-in to your hotel. However, the credit card used at check-in must be in the same name as the name on the package. Upon check-in you will be asked to present a valid Credit Card to cover taxes and incidentals. If you do not use a credit card, a $200 cash deposit will be required as the security deposit. All money will be refunded upon departure, less taxes and the incidentals. No debit cards are accepted. Check cards that are sponsored by Visa or Mastercard are accepted.
- Can I purchase a Cruise?
Absolutely! We offer a variety of cruise destinations. Please contact Cruise Department at 1-866-272-6730.
- Can I transfer my package?
This offer is non-transferable. Your friends/ family are welcome to the same opportunity as you are. To ensure availability, please have your friends/ family contact Customer Service at 1-800-218-4363 as soon as possible to purchase a vacation package.
- Do I need to reconfirm my package before my arrival date?
It is necessary to contact Customer Service at 1-800-218-4363 up to 30 days before your arrival date to re-confirm the details of your package and any additional items, such as Tickets, Car Rentals, Additional Nights, Lager Room, Travel Protection, ect…that you will need during your stay.
- What is your pet policy?
The pet policy varies depending on the hotel/ resort. Please contact the property prior to your stay to inquire about their pet-friendly units and any additional fees regarding this. This phone number can be found in your confirmation letter.
- Can I purchase a Car Rental for my vacation?
Absolutely! Please contact Customer Service at 1-800-218-4363 to purchase a Car Rental or other items including Travel Protection, Additional Nights, Larger Room, and Theme Park Tickets.
- Can I change my tour date and/or tour time?
No tour date or time changes will be accepted within 1 week of the arrival date. Please note that the tour date, time and/or location may be changed at the resort’s discretion.
- Can I change my reservation to another destination?
You can change your reservation to another Westgate location, including popular vacation destinations such as Miami,FL, Park City, UT, Las Vegas,NV , Orlando, FL, Branson, MO, and Myrtle Beach, SC. Reservation changes are subject to availability and additional fees may be associated. Please contact Customer Service at 1-800-218-4363 to change your reservation.
- What is the hotel date change policy?
Any travel date cancellation/change within 7 days, will result in a $25service fee. Any travel date cancellation/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night’s room rate at the non-promotional rate.
- Do you offer cribs at the resorts?
Due to safety standards, the resorts do not offer cribs. However , you may request a pack n’ play for your small children at the resort. Additional fees may be associated.
- Travel Alert- Advisories on major travel & weather events.
Visit www.weather.com and type in the city your are traveling to and it will pull up the latest weather updates for the area. If you are visiting a location such as Florida during hurricane season, call Customer Service at 1-800-218-4363 to purchase CSA Travel Protection. CSA travel protection provides coverage for weather affected trip cancellation, trip interruption, travel delay, baggage delay, medical or dental expense, emergency medical transportation, terrorism 24-hour emergency assistance and more.
- How do I review or change my personal information?
If your personal contact information (name, address,email, or phone number) is incorrect on your confirmation letter, please contact Customer Service at 1-800-218-4363 to update your information.
- How can I make a show reservation for the Branson attractions?
Show reservations must me made prior to travel. Please contact Customer Service at
1-800-218-4363 to book your show reservations.
- How do I make a donation to the Westgate Resorts Foundation?
The Westgate Resorts Foundation is a non-profit organization serving charitable and civic groups in the communities where Westgate Resort employees live and work. The Westgate Resorts Foundation supports such charities as United Way, Boys Scouts of America, ect….You can make a contribution upon check-in or check-out at the resort.
- How do I cancel or change my Branson show reservations?
Show reservations must be made prior to travel. Any cancellation or change made within 72 hours of the scheduled Branson show will result in a forfeit of the tickets. No shows to the scheduled Branson show will result in a forfeit of the tickets. Please contact Customer Service at 1-800-218-4363 to change or cancel your show reservation.