Frequently Asked Questions

Your resort preview includes breakfast plus a fun and entertaining discovery tour of the property. You’ll be introduced to the many exquisite amenities and family-friendly activities available on site. Your friendly vacation representative will also explain the extraordinary benefits and savings provided by vacation ownership at Westgate Resorts. There is no obligation to purchase and the rest of your vacation is simply yours to enjoy!

In addition to receiving the best guaranteed price, all standard daily resort fees will be waived with your preview package.

Westgate Resorts offers transportation to the major attractions in Orlando, FL. For more details, please call Customer Service at 1-800-218-4363 or call the resort you are staying at. Pick up and drop off times vary and are subject to availability. Schedule your time as soon as you check-in so the shuttle does not fill up prior to when you would like to visit the attractions.

If married or cohabitating, both individuals must attend the tour presentation together. Also both parties must present a valid photo ID with matching addresses.

Guests receive complimentary housekeeping every day. Please call the property directly before arrival using the number listed in your confirmation letter to request full housekeeping services during your stay. Additional fees may be associated.

Unfortunately, only the person whose name is on the vacation package is permitted to check-in. If your family members / friends would like to purchase a separate room, to ensure availability, please have them contact Customer Service at 1-800-218-4363 to reserve their stay as soon as possible.

Your friends/ family are welcome to the same opportunity as you are. To ensure availability, please have them contact Customer Service at 1-800-218-4363 as soon as possible to purchase a vacation package.

Taxes are not included in your vacation package. Upon check in you will be asked to present your Credit Card to cover taxes and incidentals. If you do not use a credit card, a $200 cash deposit will be required as the security deposit. All money will be refunded upon departure, less taxes and the incidentals.

Absolutely! Please call Customer Service at 1-800-218-4363 to purchase discounted tickets to the most popular theme parks and shows. Please contact us for a complete list and prices for your entire family.

Please review your package vacation details in your confirmation letter to determine your check-in and check-out times. If you are checking in after 6:00pm please call the property directly using the number listed on your confirmation letter to arrange a late check-in.

Shuttle services vary depending on the resort or hotel. Please contact the property directly to inquire about these details. This phone number can be found in your confirmation letter. For your traveling convenience, you can purchase a Car Rental by contacting Customer Service at 1-800-218-4363.

If you would like to change your dates, upgrade your package for a lager room, or add extra nights, please contact Customer Service at 1-800-218-4363 as soon as possible. All accommodations changes are subject to availability and additional fees may be associated.

Yes, there is valuable information detailed in your confirmation letter, including Resort information, Package Details, Maps/ Directions, Car Rental Voucher etc….that will be helpful to you.

Childcare varies depending on the property that you are staying at. You can contact the resort/ hotel directly by using the phone number provided in your confirmation letter to inquire about the childcare hours of operation and fees.

A quality vacation investment that provides owners with luxury accommodations that include amenities such as whirlpool tubs, large-screen TVs, leather furnishings, fully equipped kitchens, and screened-in patios or porches.

Owners can book their week by calling the owner reservations department at
1-800-925-9999

No you do not have to use the same credit card to check-in to your hotel. However, the credit card used at check-in must be in the same name as the name on the package. Upon check-in you will be asked to present a valid Credit Card to cover taxes and incidentals. If you do not use a credit card, a $200 cash deposit will be required as the security deposit. All money will be refunded upon departure, less taxes and the incidentals. No debit cards are accepted. Check cards that are sponsored by Visa or Mastercard are accepted.

Absolutely! We offer a variety of cruise destinations. Please contact Cruise Department at 1-866-272-6730.

This offer is non-transferable. Your friends/ family are welcome to the same opportunity as you are. To ensure availability, please have your friends/ family contact Customer Service at 1-800-218-4363 as soon as possible to purchase a vacation package.

It is necessary to contact Customer Service at 1-800-218-4363 up to 30 days before your arrival date to re-confirm the details of your package and any additional items, such as Tickets, Car Rentals, Additional Nights, Lager Room, Travel Protection, ect…that you will need during your stay.

The pet policy varies depending on the hotel/ resort. Please contact the property prior to your stay to inquire about their pet-friendly units and any additional fees regarding this. This phone number can be found in your confirmation letter.

Absolutely! Please contact Customer Service at 1-800-218-4363 to purchase a Car Rental or other items including Travel Protection, Additional Nights, Larger Room, and Theme Park Tickets.

No tour date or time changes will be accepted within 1 week of the arrival date. Please note that the tour date, time and/or location may be changed at the resort’s discretion.

You can change your reservation to another Westgate location, including popular vacation destinations such as Miami,FL, Park City, UT, Las Vegas,NV , Orlando, FL, Branson, MO, and Myrtle Beach, SC. Reservation changes are subject to availability and additional fees may be associated. Please contact Customer Service at 1-800-218-4363 to change your reservation.

Any travel date cancellation/change within 7 days, will result in a $25service fee. Any travel date cancellation/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night’s room rate at the non-promotional rate.

Due to safety standards, the resorts do not offer cribs. However , you may request a pack n’ play for your small children at the resort. Additional fees may be associated.

Visit www.weather.com and type in the city your are traveling to and it will pull up the latest weather updates for the area. If you are visiting a location such as Florida during hurricane season, call Customer Service at 1-800-218-4363 to purchase CSA Travel Protection. CSA travel protection provides coverage for weather affected trip cancellation, trip interruption, travel delay, baggage delay, medical or dental expense, emergency medical transportation, terrorism 24-hour emergency assistance and more.

If your personal contact information (name, address,email, or phone number) is incorrect on your confirmation letter, please contact Customer Service at 1-800-218-4363 to update your information.

Show reservations must me made prior to travel. Please contact Customer Service at
1-800-218-4363 to book your show reservations.

The Westgate Resorts Foundation is a non-profit organization serving charitable and civic groups in the communities where Westgate Resort employees live and work. The Westgate Resorts Foundation supports such charities as United Way, Boys Scouts of America, ect….You can make a contribution upon check-in or check-out at the resort.

Show reservations must be made prior to travel. Any cancellation or change made within 72 hours of the scheduled Branson show will result in a forfeit of the tickets. No shows to the scheduled Branson show will result in a forfeit of the tickets. Please contact Customer Service at 1-800-218-4363 to change or cancel your show reservation.